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Health Charities

Macmillan Cancer

Macmillan Cancer Support
One in three of us will get cancer and it’s the toughest thing most of us will ever face. If you’ve been diagnosed with cancer, or a loved one has, you’ll want a team of people in your corner supporting you every step of the way. Macmillan provide practical, medical and financial support and push for better cancer care.

Marie Curie Cancer Care

Marie Curie Cancer Care is a UK charity dedicated to the care of people with terminal cancer and other illnesses. Over the financial year 2010/11, we reached a total of 31,799 patients

Youth Health Talk

YouthHealthTalk
Youthhealthtalk enables young people, their family and friends, and professionals such as doctors and teachers to understand young people's experiences of health, illness and life in general. The website feature real-life accounts of issues such as effect on work and education, social life and relationships, consulting health professionals and treatment.

Guide to Patient Access

On this page

  • On Line Appointment Booking
  • Repeat Prescription Requets

  • Missuse of the Service

  • Technical Support
  • Feedback

  • Children

Online Appointment Booking

Once logged in you will be able to select from a choice of available "routine" and "same day" appointments for the DOCTOR of your choice. These are standard 10 minute appointments.

A large number of "same day" appointments are made available to book at 8.30am every weekday.  If you do not see an available appointment on the day you require, please consider logging in again between 8.30am and 9am on your day of choice.

You will NOT be able to book an appointment for the nurse, health visitor, or midwife using the online system at this stage. Likewise, annual review clinic appointments (e.g. diabetes, asthma etc) should be booked by phone to ensure the correct length of appointment is arranged with the appropriate nurse.

An excellent translator service is available in our practice, but this service must be pre-arranged by our reception team.  If you require a translator, please telephone us to make your appointment.

Once the appointment is booked please ensure you hit the "confirm" button and the appointment can then be printed out. You will also be able to log back in and cancel this appointment or any other upcoming appointments made in the surgery.

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Repeat Prescription Requests

Once logged in, you will be able to view a list of your "repeat medications".  You can see when they were last ordered, and view information about your current dosage.  You can select from the available medications and order another supply.

This request will be processed within 2 working days. You will be able to see when the request has been processed and accepted by logging back in.

There is also a section which allows you to send us a message about the request e.g. "ordering early as going on holiday". If we need to clarify anything about your prescription request, or reply to your comment you will be able to see this by logging back in.  Unfortunately, the system does not enable us to send an email reply.

Some medications such as antidepressants, strong painkillers, etc are not prescribed as a "repeat" even though you may take them regularly.  You can order these "special requests" using the message section, but only if ordering repeat medication at the same time.  This is due to a limitation of the computer software, and may be improved in time, but until then it may be easier to order “special request medication” by telephone.

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Misuse of the service

We reserve the right to discontinue or restrict access to the service where we feel that the service is being misused either intentionally or due to a lack of understanding.

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Technical Support

The patient access website has a variety of resources such as a "help" section and "frequently asked questions".

Unfortunately, our staff have no specialist website training and are unable to offer technical support.

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Feedback

We are pleased to receive constructive feedback, Please use the comments and feedback page on the website.

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Children

You may register your children for online prescriptions and appointment booking.  They will need their own account.

In order to maintain confidentiality, we will de-activate online access at or around their 16th birthday. They should then contact us directly if they wish to re-register.

 
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